The National Construction Authority last week launched service counters in fifteen Huduma Centers as part of its effort to enhance service delivery. The centres, spread across the country, are located in the Kwale, Kilifi, Bomet, Busia, Baringo, Iten, Makueni, Nanyuki, Siaya, Nyamira, Eastleigh, Makadara, Kibra, City Square and GPO.
Last year, the Authority begun talks with Huduma Kenya, and it was agreed that a pilot programme would be launched in January. The programme will run and be monitored for a period of 3 months after which further assessment will be made to determine continuity and possible expansion to its remaining thirty seven (37) centers.
The new officers reported to their stations on 22nd January, 2018. Currently, members of the public will be able to receive assistance on all Authority services, including registration of contractors, renewal of practicing licenses, accreditation and project registration. All evaluations are still done in NCA offices across the country, but clients can have documents delivered to the centres for pick up. The officers are stationed mostly in areas where NCA does not have a liaison office in order to ensure seamless devolution of critical services.
Currently, NCA has established fourteen regional offices and thirteen liaison offices for the bigger regions. Its presence in Huduma Centers further increases the Authority’s ability to effectively serve its stakeholders and have an even wider reach at the grass root level, in line with one of the core purposes which is to enhance professionalism in the industry for efficient service delivery.
Huduma Kenya is a successful program started and ran by the Government of Kenya through the Ministry of Public Service, Youth and Gender Affairs. Its main aim is to transform public service delivery by providing citizens a one stop shop to access various public services and information through integrated technology platforms. Huduma has garnered a lot of recognition and numerous awards, the most recent being the United Nations Public Services Award on Improving Delivery of Public Services.